About the Role
Recruitmentbod Africa is partnering with a dynamic advertising client to find a meticulous CRM & Payment Gateway Operations Analyst. In this fully remote position, you will play a crucial role in managing payment gateways, ensuring transaction success, and structuring CRM billing for high-impact marketing campaigns while working within the EST time zone.
Key Responsibilities- Monitor payment gateways and analyse daily transaction performance to ensure high success rates.
- Track campaign performance, sales volumes, recurring payments, and payment failures.
- Set up CRM billing processes, pricing structures, and seamless payment flows for marketing campaigns.
- Configure, manage, and continuously monitor payment gateways.
- Manage and investigate refunds, chargebacks, and payment settlements.
- Collaborate with developers, marketing teams, and stakeholders to ensure smooth operational execution.
- Prepare comprehensive daily performance reports using advanced Excel functions.
- Mandatory proven experience working with payment gateways and CRM systems.
- Strong proficiency in Excel and data analysis; SQL knowledge is a distinct advantage.
- Solid understanding of recurring billing mechanics, refunds, and chargebacks.
- Prior experience in marketing or campaign operations is an added advantage.
- Exceptional analytical, communication, and problem-solving skills.
- Ability to work independently, prioritize tasks, and manage multiple projects in a remote environment.
- Competitive compensation package.
- Fully remote work flexibility (EST time zone).
- Opportunity to work with an innovative global team in the advertising sector.
- Professional growth and skill development opportunities.