About the Role
Procept Associates Professional Services Limited is a globally recognized leader in project management, IT service management, and business advisory solutions. We are currently seeking a detail-oriented and proactive Coordinator, End User Device Management Engineer (Analyst) to join our growing Nigerian team. In this role, you will play a vital part in maintaining the availability, deployment, and lifecycle management of all end-user devices, ensuring compliance with our stringent IT service management standards and optimizing asset inventory records.
Key Responsibilities- Maintain high availability of end-user devices during new installations and upgrades, ensuring seamless request-to-deployment workflows.
- Research emerging technologies, industry trends, and best practices in end-user device management.
- Provide expert input into hardware and software selection, guiding tailoring and installation based on technical insights.
- Maintain comprehensive Information Systems (IS) asset and configuration data in strict adherence to IT Service Management (ITSM) best practices.
- Manage end-to-end device deployment, recovery, upgrades, and replacements, preparing recovered systems for swift reallocation.
- Ensure third-party vendor compliance with company standards and technical specifications.
- Collaborate closely with enterprise system, operating system, and hardware engineers to maintain accurate inventory records.
- Coordinate asset audits and work alongside support teams to ensure incident management processes and IT policies are consistently upheld.
- Generate and analyze weekly, monthly, and ad-hoc incident management reports from the BMC Remedy system, leveraging trend analysis to recommend service improvements.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of ITIL Foundation certification (ITIL v3 or later).
- CompTIA A+ certification.
- At least 2 years of hands-on professional experience in end-user support and device management.
- Strong analytical, statistical, and problem-solving skills with proficiency in Windows Systems and MS Office.
- Comprehensive understanding of computer hardware, specified operating systems, and troubleshooting methodologies.
- Exceptional multitasking abilities with the capacity to evaluate and prioritize diverse internal and external client needs.
- Competitive salary package commensurate with experience.
- Opportunities for professional growth and continuous learning in a global organization.
- Collaborative and dynamic work environment with cutting-edge IT infrastructure.
- Comprehensive health insurance and other corporate welfare benefits.