About the Role
Skipper Eye-Q Speciality Eye Hospital, a renowned international eye care provider with a strong global presence, is seeking a dedicated and professional Contact/Call Center Executive to join our team in Nigeria. In this vital role, you will serve as the primary ambassador for our hospital, delivering compassionate care and seamless communication to every patient and prospective client who reaches out to us.
Key Responsibilities- Manage inbound and outbound calls professionally, handling appointment bookings, rescheduling, and cancellations.
- Provide accurate details regarding hospital services, specialist doctors, procedures, and operating hours.
- Perform outreach calls for appointment confirmations, reminders, follow-ups, and patient feedback surveys.
- Resolve patient inquiries and complaints efficiently, escalating complex issues to appropriate departments when necessary.
- Register and update patient information accurately within the Hospital Management System (HMS) while ensuring strict confidentiality.
- Collaborate closely with clinical and administrative staff to streamline patient flow and service delivery.
- Meet and exceed daily service quality targets, call handling metrics, and patient satisfaction scores.
- Possession of a Bachelor's degree or HND in any relevant discipline.
- 1 to 3 years of proven experience working in a customer service role, call center, or healthcare environment.
- Prior experience in a hospital or medical setting will be considered a strong added advantage.
- Exceptional verbal and written communication skills with a pleasant telephone etiquette.
- Proficiency in computer operations, Microsoft Office Suite, and CRM or hospital management software.
- Ability to multitask, remain calm under pressure, and work flexible shifts, including Saturdays and public holidays.
- Competitive salary package with performance incentives.
- Comprehensive health insurance and medical benefits for employees.
- Opportunities for professional growth and career advancement within an international healthcare network.
- A supportive, modern, and dynamic work environment equipped with cutting-edge technology.