About the Role
The Dangote Group, Africa's leading diversified business conglomerate headquartered in Lagos, Nigeria, is seeking a dynamic and experienced Community & Engagement Manager. In this pivotal role, you will manage our digital communities and audience engagement across approved social channels and WhatsApp, building trusted relationships and converting audience feedback into actionable insights while upholding our esteemed corporate reputation.
Key Responsibilities- Manage day-to-day operations of approved Group social media accounts and WhatsApp channels, ensuring optimal channel hygiene and publishing coordination.
- Develop and execute impactful community engagement plans to encourage meaningful interactions and strengthen stakeholder trust.
- Drive responsible organic and campaign-led audience growth initiatives in collaboration with internal creative and editorial teams.
- Establish robust moderation guidelines and response templates to efficiently acknowledge and route customer comments, questions, and complaints.
- Coordinate online engagement with customers, media, partners, and employees aligned with corporate communication goals.
- Manage live, real-time audience interaction during corporate announcements, campaigns, and crisis situations.
- Track recurring community themes and content preferences to provide valuable insights for cross-functional teams.
- Ensure strict compliance with channel policies, digital governance standards, privacy requirements, and access controls.
- Bachelor's degree in Mass Communication, Public Relations, Marketing, Digital Media, Business Administration, or a related field.
- Minimum of 6 years of relevant experience in online community management, digital customer engagement, or corporate communications.
- Demonstrated expertise in managing high-visibility social channels and coordinating sensitive stakeholder responses.
- Prior experience within a large corporate organization, consumer-facing brand, or top-tier digital agency.
- Exceptional written communication skills, crisis management judgement, and proficiency with social media analytics tools.
- Competitive salary package commensurate with industry standards.
- Opportunities for professional growth within a multi-billion Naira African conglomerate.
- Comprehensive health insurance and employee wellness programs.
- A collaborative, high-impact work environment based in our vibrant Lagos headquarters.