About the Role
Moniepoint is a leading financial technology company digitising Africa’s real economy by building a comprehensive financial ecosystem for businesses. We provide essential payment, banking, credit, and business management tools to help entrepreneurs succeed. We are currently seeking a dedicated Collections Agent to join our dynamic team in Nigeria, playing a crucial role in managing delinquent loan accounts, ensuring financial health, and maintaining high recovery rates while delivering exceptional customer service.
Key Responsibilities- Manage an assigned portfolio of delinquent loan accounts and initiate timely follow-up on overdue payments.
- Contact customers via approved communication channels to negotiate repayment and secure commitments.
- Accurately document all customer interactions, agreements, and case updates in the system.
- Monitor and follow up on Promise-to-Pay commitments to ensure conversion and reduce rollovers.
- Escalate high-risk or unresolved accounts in accordance with internal recovery and escalation policies.
- Meet daily, weekly, and monthly recovery and productivity targets.
- Ensure compliance with regulatory guidelines, call frequency rules, and internal collections policies.
- Maintain professional conduct and deliver customer-focused communication at all times.
- 1–2 years of experience in loan collections, credit control, or call center operations.
- Strong negotiation, persuasion, and objection-handling skills.
- Excellent verbal communication and interpersonal skills.
- Experience working with CRM, loan management, or call management systems is desirable.
- Ability to follow structured workflows and operating procedures with high attention to detail.
- Customer-focused, professional, and resilient under pressure with a high level of integrity and confidentiality.
- Competitive salary and performance-based incentives.
- Comprehensive health insurance coverage.
- Opportunities for professional growth and career advancement within a fast-growing fintech.
- Collaborative and innovative work environment.