About the Role
Legend Hospitality Managers Limited is a premier management consultancy firm driven by a quality-focused team. We ascribe to superior service standards in the hospitality industry by creating wealth for investors using the best people, practices, and modern technology. We are currently looking for a professional and enthusiastic Guest Service Agent to join our growing team in Nigeria. In this role, you will be the welcoming face of our establishment, ensuring every guest receives prompt, courteous, and personalized service from arrival to departure. If you possess a passion for hospitality, excellent communication skills, and a commitment to exceeding guest expectations, we want to hear from you.
Key Responsibilities- Welcome and register guests warmly and professionally, handling check-ins and check-outs efficiently.
- Manage reservations, answer telephone inquiries, and respond promptly to guest emails and requests.
- Provide comprehensive information about hotel amenities, local attractions, and services to enhance the guest experience.
- Process guest payments, manage billing accurately, and reconcile daily financial transactions.
- Handle and resolve guest complaints or issues promptly, maintaining a calm and empathetic demeanor at all times.
- Coordinate seamlessly with housekeeping, maintenance, and other departments to ensure exceptional room readiness and guest satisfaction.
- Maintain a clean, organized, and welcoming front desk environment in compliance with company standards.
- Minimum of an Ordinary National Diploma (OND) or Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Relevant work experience in a customer service or front office role within the hospitality industry.
- Exceptional verbal and written communication skills in English.
- Outstanding interpersonal skills with a natural ability to connect with people from diverse backgrounds.
- Proficiency in using hotel management software, Microsoft Office suite, and general office equipment.
- Ability to multitask, remain calm under pressure, and work effectively in a fast-paced environment.
- Flexibility to work shifts, including weekends, holidays, and evenings as required.
- Competitive salary with opportunities for performance-based incentives.
- Comprehensive health insurance coverage for staff.
- Continuous professional development, hospitality training, and career advancement opportunities.
- A supportive, collaborative, and vibrant work culture driven by industry experts.