About the Role
Strivo Labs is a dynamic digital solutions provider helping businesses scale with speed and precision. We are currently looking for a results-driven Collections & Recovery Lead to manage our device financing debt recovery portfolio, lead a dedicated team, and implement robust collection strategies across Nigeria.
Key Responsibilities- Lead the end-to-end collections and recovery process for device financing accounts from early delinquency to write-off recommendations.
- Develop and execute structured recovery strategies based on risk tiers, customer profiles, and portfolio performance metrics.
- Manage, mentor, and hold collections officers and supervisors accountable for daily, weekly, and monthly recovery targets.
- Identify emerging credit risks, fraud indicators, and default clusters within the portfolio for timely escalation.
- Manage relationships with third-party recovery agents, legal counsel, and internal cross-functional teams.
- Prepare comprehensive portfolio risk and recovery reports for senior management.
- Bachelor’s Degree in Finance, Economics, Business Administration, Accounting, or a related field.
- 5 to 7 years of relevant experience in debt recovery, collections, or credit risk management.
- Minimum of 2 years of proven experience leading a collections or recovery team within fintech, microfinance, lending, or device financing.
- Strong analytical skills with deep proficiency in tracking Portfolio at Risk (PAR) and recovery rates.
- Relevant professional certifications such as CCCA, CIBN, RIMAN, or CRMI are a strong advantage.
- Assertive, persistent, and highly target-driven with exceptional negotiation abilities.
- Competitive salary and performance-based incentives.
- Comprehensive health insurance coverage.
- Opportunities for professional growth in a fast-paced fintech ecosystem.
- Dynamic, collaborative, and inclusive work culture.