About the Role
Strivo Labs is a dynamic digital solutions provider helping businesses scale rapidly through custom technology, automation, and end-to-end operational support. We are currently looking for a strategic and results-driven Collection & Recovery Lead to oversee the recovery of outstanding device financing obligations across our retail and channel network. In this critical role, you will manage our dedicated collections team, design robust recovery frameworks, monitor portfolio performance, and mitigate credit risks while maintaining strict regulatory compliance and professional standards.
Key Responsibilities- Lead the end-to-end collections and recovery lifecycle for device financing accounts, moving from early-stage delinquency to write-off recommendations.
- Develop and execute data-driven recovery strategies segmented by delinquency age, risk tier, and customer profile.
- Set, monitor, and drive team achievement of aggressive monthly, weekly, and daily recovery targets.
- Track critical portfolio metrics including Portfolio at Risk (PAR), conversion rates, and collection costs.
- Manage, mentor, and hold accountable all Collection & Recovery Officers and Supervisors to foster a high-performance culture.
- Identify emerging credit risks, fraud indicators, and default clusters, ensuring timely escalation of high-risk accounts.
- Maintain compliance with all applicable consumer protection regulations and internal credit policies.
- Manage external partnerships including field recovery agents, third-party agencies, and legal counsel.
- Bachelor's degree in Finance, Economics, Business Administration, Accounting, or a related discipline.
- 5 to 7 years of relevant experience in debt recovery, collections, or credit risk, with at least 2 years in a leadership role.
- Strong background within a fintech, microfinance bank, lending, or device financing environment.
- Proven ability to thrive in a high-pressure, target-driven environment with a track record of improving recovery rates.
- Professional certifications such as CCCA, CIBN, RIMAN, or CRMI will be a distinct advantage.
- Exceptional negotiation, analytical, stakeholder management, and reporting skills.
- Competitive salary with lucrative performance-based incentives.
- Comprehensive health insurance coverage.
- Opportunities for professional growth and leadership development in a fast-growing tech ecosystem.
- Collaborative, dynamic, and forward-thinking work environment.