About the Role
Excel Health Med is an innovative, AI-driven, holistic e-health ecosystem dedicated to providing predictive, personalized, and culturally relevant digital healthcare across Africa, with a strong current footprint in Lagos, Nigeria. We are seeking a dedicated Clinical Admin and Patient Support Assistant to serve as the vital first point of contact for our patients and the seamless operational support system for our medical professionals.
Key Responsibilities- Respond promptly to patient inquiries via WhatsApp and our digital platform, addressing complaints, concerns, and general service questions with empathy.
- Manage and moderate the patient community forum, sharing relevant health tips and updates to maintain a safe, engaging environment.
- Coordinate home care services, including medication delivery and mobile nurse visits, while tracking service completion and gathering patient feedback.
- Maintain accurate patient records, service logs, and scheduling trackers for appointments, payments, and clinical follow-ups.
- Escalate urgent clinical concerns to nurses and doctors immediately to ensure prompt medical intervention and patient safety.
- Background as a Medical Assistant, Nursing Assistant, or healthcare support professional, or proven experience in hospital administration and customer care.
- Exceptional emotional intelligence, strong communication skills, and the ability to remain calm under pressure.
- High level of organization and proficiency in utilizing digital tools, Google Sheets, and messaging platforms like WhatsApp.
- A genuine passion for digital health transformation and patient-centric care within the Nigerian healthcare sector.
- Competitive salary and performance-based incentives within a fast-growing digital health startup.
- Opportunities for professional growth and skills development in health tech administration.
- A collaborative, dynamic, and supportive work environment leveraging cutting-edge AI healthcare tools.