About the Role
Sholema Aesthetic & Laser Clinic is a premier destination for advanced skincare and cosmetic treatments, specializing in medical-grade facials, laser hair removal, Botox, dermal fillers, and body contouring. We are currently seeking a dynamic and organized Clinic Administrator to join our professional team in Nigeria. In this pivotal role, you will be the welcoming face of our clinic, ensuring that every client enjoys a seamless, luxurious, and comfortable experience from the moment they arrive. If you possess a passion for the aesthetics industry, exceptional administrative skills, and a naturally cheerful disposition, we would love to hear from you.
Key Responsibilities- Manage the reception and waiting area to maintain a welcoming, serene, and organized environment.
- Field incoming phone calls, schedule appointments, and respond professionally to patient inquiries.
- Confirm appointments, communicate effectively with patients, and maintain accurate, up-to-date patient records.
- Handle incoming and outgoing correspondence, including emails, mail, and digital communication channels.
- Provide general administrative support to the Clinic and Operations Manager, assisting with events and clinic upkeep.
- Ensure an outstanding client experience by exhibiting top-tier customer service and a positive attitude.
- Process financial transactions securely and perform daily opening and closing operational duties.
- Maintain strict confidentiality regarding all patient records and clinic procedures.
- Bachelor Degree from a recognized university.
- Proven experience in customer service with a strong teamwork mentality.
- Exceptional verbal and written communication skills.
- Intermediate computer literacy and proficiency in office software.
- Ability to work on Saturdays and Public Holidays (approximately four times a week as required).
- Demonstrated initiative, problem-solving skills, and the ability to work independently.
- Well-groomed appearance with a cheerful, approachable personality.
- Prior social media management experience will be a distinct advantage.
- Competitive salary package commensurate with experience.
- Opportunities for professional growth within a leading aesthetic clinic.
- Staff discounts on advanced skincare treatments and products.
- A supportive, elegant, and vibrant work environment.