About the Role
Stanbic IBTC Holdings PLC, a leading full-service financial services group in Nigeria, is looking for a dynamic and customer-focused individual to join our team as a Client Service Officer. In this role, you will serve as a primary escalation point for clients and frontline staff, ensuring that all requests, complaints, and queries are handled efficiently to deliver an outstanding banking experience.
Key Responsibilities- Manage and resolve complex client issues and escalations with tailored solutions to drive customer retention and satisfaction.
- Process written inter-account transfers, execute financial transactions within approved limits, and issue off-cycle statements with accurate record-keeping.
- Identify cross-selling and migration opportunities while proactively promoting the bank's innovative products and services.
- Educate customers on digital banking channels and financial solutions to support business growth and financial inclusion goals.
- Maintain strict adherence to compliance procedures, bank policies, and regulatory guidelines during all customer interactions.
- Minimum of a First Degree from a recognized tertiary institution.
- Previous branch banking experience with a strong understanding of consumer banking products and services.
- Demonstrated knowledge of compliance procedures, risk identification, and financial services regulations.
- Exceptional behavioral competencies including active listening, establishing rapport, problem-solving, and showing composure under pressure.
- Competitive salary package with comprehensive medical and life insurance benefits.
- Continuous professional development through world-class training programs.
- Dynamic, inclusive work environment with clear career progression pathways within a leading African financial institution.