About the Role
Amani Advisory Limited is seeking a proactive, organized, and customer-focused Client Services Assistant to support the day-to-day activities of our Client Services, Sales, and Operations teams. In this role, you will serve as a key point of contact for clients, driving satisfaction, supporting lead generation, and managing our digital communication channels to ensure seamless business operations.
Key Responsibilities- Respond promptly and professionally to client inquiries via phone, WhatsApp, email, and social media channels.
- Support the Sales Team with lead generation, tracking, follow-ups, and customer conversion initiatives.
- Manage the company's WhatsApp Business account and assist with basic social media content creation and planning.
- Maintain accurate and confidential client records, interactions, and transactions using our CRM databases.
- Coordinate client meetings, onboarding sessions, and assist with preparing proposals, presentations, and reports.
- Monitor client satisfaction, track pending issues, and escalate complex complaints to management for timely resolution.
- HND or Bachelor's Degree in Business Administration, Marketing, Mass Communication, or a related field.
- 1 to 2 years of proven experience in customer service, client relations, sales support, or administrative roles.
- Proficiency in Microsoft Office Suite, Google Workspace, and WhatsApp Business management.
- Basic knowledge of social media management and digital content creation.
- Exceptional verbal and written communication skills with strong attention to detail.
- Strong organizational and multitasking abilities in a fast-paced environment.
- Competitive salary package with performance incentives.
- Opportunities for professional growth and career advancement within HR and advisory sectors.
- Collaborative, supportive, and engaging work environment.