About the Role
Fort Knox Group is one of the most diversified security and financial outfits in West Africa, delivering exceptional services in guard operations, loan recovery, patrol systems, and tracking solutions from our headquarters in Abuja. With a legacy built on excellence and global expertise, we are currently seeking a dynamic and results-driven Client Relationship Officer to join our team in Nigeria.
Key Responsibilities- Build and maintain strong, long-lasting relationships with existing and prospective clients across assigned portfolios.
- Serve as the primary point of contact for client inquiries, ensuring prompt resolution of issues and high satisfaction levels.
- Identify opportunities for client retention, cross-selling, and upselling to support company revenue targets.
- Conduct regular client visits and maintain consistent communication channels within Oyo and Ogun States.
- Coordinate seamlessly with internal operations and service delivery teams to ensure timely execution of contracts.
- Prepare comprehensive reports on client activities, market feedback, and overall relationship status.
- Bachelor Degree or HND in Business Administration, Marketing, Mass Communication, or a related discipline.
- 2 to 3 years of proven experience in client relationship management, customer success, sales, or business development.
- Exceptional verbal and written communication, active listening, and interpersonal skills.
- Strong negotiation, problem-solving, and conflict-resolution abilities.
- Proficiency in Microsoft Office Suite and basic CRM or reporting tools.
- Willingness and readiness to travel frequently within Oyo and Ogun States for field operations.
- Competitive salary package with performance-based incentives.
- Comprehensive health insurance coverage.
- Opportunities for professional development and career advancement within a leading security and financial group.
- Supportive, collaborative, and dynamic work environment.