Client Relationship Officer

About the Role

Havana Group is seeking a dedicated and customer-focused Client Relationship Officer to join our dynamic team in Nigeria. In this role, you will serve as the primary point of contact for our valued clients, ensuring exceptional service delivery, driving client retention, and fostering long-term business relationships. If you possess a passion for client success, excellent communication skills, and a proactive approach to problem-solving, we want to hear from you.

• Manage client communications across various channels, responding to inquiries with timely and professional assistance.
• Build and maintain strong, positive relationships with both existing and prospective clients.
• Handle client complaints, investigate issues, and resolve them promptly while escalating complex matters when necessary.
• Conduct regular follow-up calls and meetings to ensure high levels of satisfaction with our products and services.
• Maintain accurate client records, detailed communication logs, and comprehensive relationship management reports.
• Identify strategic opportunities to improve the overall client experience, boost retention rates, and streamline service delivery.
• Collaborate closely with internal departments to ensure all client needs and expectations are effectively met.
• Support seamless client onboarding, ongoing engagement, and proactive follow-up activities.

• Bachelor Degree or HND in Business Administration, Marketing, Communication, or a related field.
• Previous proven experience in client relations, customer service, or a similar corporate role is a distinct advantage.
• Strong verbal and written communication skills with a professional telephone and email etiquette.
• Excellent interpersonal, problem-solving, and organisational abilities to manage multiple tasks efficiently.
• Proficiency in Microsoft Office Suite and modern client management software tools.
• Demonstrated ability to remain professional, patient, and solution-oriented when handling challenging client situations.

• Competitive salary package with performance-based incentives.
• Comprehensive health insurance and wellness benefits.
• Continuous professional development, training, and career advancement opportunities.
• A collaborative, inclusive, and vibrant work environment that values employee contributions.

Skills