About the Role
Apex Expat Consulting Ltd. helps Nigerians abroad verify property and land, coordinate construction projects, set up businesses, and arrange diaspora concierge and representation in Nigeria with greater visibility and accountability. Our mission is to provide reliable, transparent, and professional execution services that give diaspora and non-diaspora clients confidence and peace of mind. We are currently looking for a dependable and detail-oriented Client Relations & Operations Coordinator to join our growing team in Nigeria.
Key Responsibilities- Receive and manage client inquiries through WhatsApp, email, telephone, and other approved communication channels.
- Qualify basic client requests and efficiently schedule consultations with the management team.
- Maintain accurate client records, case files, and operational trackers using digital tools.
- Coordinate necessary documents, payments, and administrative records while ensuring strict data security.
- Communicate professionally with clients, vendors, and service partners to provide regular updates on project and service status.
- Support daily business operations, management dashboard updates, and internal reporting.
- Escalate important decisions, client complaints, or unusual operational issues to management promptly.
- Coordinate appointments, virtual meetings, and essential follow-up activities.
- Strong written and verbal communication skills with a professional, customer-first attitude.
- Excellent organizational, multitasking, and time-management abilities.
- Proficient working knowledge of Google Workspace, Microsoft Office, and basic CRM tools.
- Proven ability to work independently, meet strict deadlines, and pay close attention to detail.
- Previous experience in customer service, administration, operations, or project coordination is a strong advantage.
- Comfortable adapting to and learning new digital tools and remote work procedures quickly.
- Competitive salary package commensurate with experience.
- Opportunities for professional growth and career advancement within a dynamic diaspora services firm.
- Flexible work arrangements fostering a healthy work-life balance.
- Collaborative, supportive, and transparent work environment.