About the Role
Raybond Technical Limited is a total engineering solutions business fully backed by first-rated European manufacturers, serving the cement, oil and gas, and heavy industries for over 10 years. We are seeking a dynamic and professional Front Desk Officer to serve as the primary point of contact for clients, visitors, and stakeholders while providing essential administrative support.
Key Responsibilities- Greet and welcome visitors professionally, establishing the purpose of their visit and managing visitor logs.
- Screen and direct incoming telephone calls, taking accurate messages and ensuring prompt delivery.
- Provide exceptional customer service by handling enquiries, resolving complaints, and escalating issues appropriately.
- Manage official correspondence, including sorting mail, distributing packages, and drafting routine emails.
- Provide general administrative support, monitor office stationery supplies, and maintain a clean reception area.
- Maintain accurate documentation of visitors, customer feedback, and front desk activity reports.
- Bachelor Degree or HND in Business Administration, Office Administration, Mass Communication, or a related field.
- 2 to 4 years of relevant work experience in front desk operations, customer service, or administrative support.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a polite, highly organized demeanor.
- Proficiency in using office productivity tools and managing multi-line telephone systems.
- Competitive salary package commensurate with industry standards.
- Opportunities for professional growth within a reputable engineering firm.
- Health insurance and other corporate welfare benefits.
- A collaborative and supportive work environment.