About the Role
Charles Ardor & Company is a forward-thinking management accounting and consulting firm dedicated to empowering businesses and nonprofits through innovative financial solutions. We are currently looking for a dynamic Client & Practice Coordinator to join our growing team in Nigeria. In this hybrid role, you will play a vital part in ensuring our daily operations, client journeys, and administrative functions run seamlessly, allowing our leadership and delivery teams to focus on strategic impact.
Key Responsibilities- Manage the client journey from onboarding to offboarding, handling routine enquiries across email, phone, and WhatsApp channels.
- Oversee accurate billing and payment administration, including preparing invoices, tracking outstanding balances, and assembling payment requests.
- Coordinate executive support for the Managing Principal, managing schedules, meeting logistics, and travel arrangements.
- Maintain practice administration, supporting staff onboarding, office logistics, equipment records, and supplier management.
- Streamline workflows by documenting repeatable processes, testing simple automations, and utilizing approved digital and AI tools securely.
- Support business development and marketing efforts by conducting research, preparing initial content briefs, and publishing agreed materials.
- Around 3-5 years of hands-on experience in client services, office coordination, executive support, or operations.
- A degree or HND in any relevant discipline, or equivalent demonstrable professional capability.
- Strong practical digital skills with proficiency in spreadsheets, shared calendars, document management, and CRM or task-tracking systems.
- Exceptional written and verbal communication skills with a proven ability to interact professionally with senior stakeholders and clients.
- High attention to detail, accuracy with financial documents, and strong organizational skills to manage competing deadlines independently.
- Sound judgment, utmost discretion regarding confidential information, and a proactive approach to problem-solving.
- Competitive compensation package with clear career progression pathways.
- Hybrid work flexibility supporting a healthy work-life balance.
- Continuous learning opportunities and exposure to modern professional tools and AI automation.
- A collaborative and impact-driven work culture that values your growth and contributions.