About the Role
Haul247 is an innovative end-to-end logistics tech API platform connecting businesses to haulage and warehousing assets within a single, unified ecosystem. We simplify the entire logistics process by ensuring maximum asset utilization, absolute transparency, and uncompromised safety in the movement and storage of goods. We are currently looking for a passionate Client Experience Associate who understands that exceptional client support extends far beyond merely responding to inquiries. You will be responsible for building lasting relationships, proactively solving complex problems, communicating effectively, and guaranteeing that our clients enjoy a remarkably smooth experience throughout their entire logistics journey with us.
Key Responsibilities- Act as the primary point of contact for clients, delivering prompt, professional, and empathetic support across multiple communication channels.
- Manage and resolve client complaints and escalations efficiently while maintaining a calm and constructive demeanor.
- Collaborate closely with internal operations, tech, and logistics teams to expedite issue resolution and ensure seamless service delivery.
- Maintain comprehensive records of client interactions, inquiries, feedback, and escalations using our CRM tools.
- Proactively follow up with clients to ensure complete satisfaction and identify opportunities for service improvement.
- Build and nurture strong, long-term relationships with businesses utilizing our haulage and warehousing ecosystem.
- Minimum of 1-3 years of proven experience in Customer Service, Client Experience, Client Relationship Management, or a closely related professional field.
- Prior working experience or deep familiarity within the logistics, transportation, supply chain, or technology industry will be a distinct advantage.
- Exceptional verbal and written communication skills with strong interpersonal abilities.
- Fluency in Hausa is strictly required for this role to effectively support our diverse regional client base.
- Outstanding problem-solving capabilities and meticulous attention to follow-up details.
- Ability to thrive, multitask, and maintain composure in a fast-paced, dynamic tech startup environment.
- Competitive salary package with performance-based incentives.
- Opportunity to work with a pioneering logistics tech company transforming the African supply chain landscape.
- Dynamic, collaborative, and inclusive work culture that values innovation and personal growth.
- Continuous professional development and training opportunities.