About the Role
LawPavilion Business Solutions is the premier African provider of LegalTech and Artificial Intelligence solutions, boasting an impressive suite of products designed for legal practitioners, judges, academics, and students. We leverage innovative technology to revolutionize how the law is practiced across Nigeria and the wider African continent. We are currently seeking a dynamic and results-oriented Client Account Manager to join our growing team in Enugu.
Key Responsibilities- Manage and grow a dedicated portfolio of existing client accounts across Enugu to maximize lifetime value.
- Drive client retention and ensure timely contract renewals across your assigned portfolio.
- Identify and execute strategic cross-selling and upselling opportunities to expand revenue from current accounts.
- Maintain regular, proactive engagement with clients through scheduled calls, physical visits, and continuous follow-ups.
- Track account activity, renewal timelines, and commercial opportunities using CRM software and digital tools.
- Consistently meet or exceed assigned monthly and quarterly revenue and retention targets.
- Address client concerns promptly, providing exceptional support and escalating technical issues appropriately.
- Collaborate closely with internal product and support teams to ensure client needs are thoroughly understood and met.
- Bachelor's degree in any relevant discipline.
- 2 to 4 years of proven experience in Client Account Management, Relationship Management, Customer Success, or B2B Sales.
- Strong computer literacy with hands-on familiarity using CRM tools and digital workplace applications.
- Exceptional communication, negotiation, and interpersonal relationship management skills.
- A target-driven mindset with a demonstrated ability to own commercial outcomes and revenue goals.
- Must be currently based in Enugu or its immediate environs.
- Competitive salary with performance-based bonuses and revenue incentives.
- Opportunities for professional development and continuous career growth within the LegalTech industry.
- A collaborative, innovative, and dynamic work culture that values initiative and impact.