About the Role
LawPavilion Business Solutions is the premier African provider of LegalTech and Artificial Intelligence solutions, boasting an impressive suite of products designed for legal practitioners, judges, academics, and students. We leverage cutting-edge IT to transform how the law is practiced in Nigeria and across the African continent. We are currently looking for a dynamic and results-driven Client Account Manager to oversee, manage, and expand relationships with our esteemed clients across Ekiti and Ondo states, ensuring exceptional client satisfaction, retention, and revenue expansion.
Key Responsibilities- Manage and grow a defined portfolio of existing client accounts across Ekiti and Ondo states.
- Drive client retention and secure timely contract renewals to minimize churn and maximize account lifetime value.
- Identify, pursue, and execute lucrative cross-selling and upselling opportunities to expand revenue within existing accounts.
- Maintain consistent, proactive engagement with clients through scheduled calls, physical visits, and effective follow-ups.
- Track daily account activities, renewal pipelines, and sales opportunities accurately using CRM and digital collaboration tools.
- Meet or consistently exceed assigned revenue, retention, and portfolio growth targets.
- Resolve client concerns swiftly and escalate product or service issues appropriately to internal technical teams.
- Maintain comprehensive, up-to-date documentation of all client interactions, feedback, and overall account health status.
- A bachelor's degree in any relevant discipline from a recognized tertiary institution.
- 2 to 4 years of proven professional experience in Client Account Management, Relationship Management, Customer Success, or B2B Sales.
- Demonstrated ability to drive customer retention, handle contract renewals, and achieve commercial targets.
- Strong computer literacy with hands-on familiarity using CRM software and digital productivity tools.
- Exceptional communication, interpersonal, and negotiation skills with a relationship-focused approach.
- Must reside in Ekiti State, Ondo State, or their immediate environs with a strong understanding of the local business terrain.
- Competitive salary package with attractive performance-based incentives and bonuses.
- Opportunities for professional development and career advancement within Africa's leading LegalTech company.
- A collaborative, innovative, and dynamic work culture that rewards excellence and target-driven results.