About the Role
Pishon & Brooks Advisory Services Limited (PBAS) is a professional services firm dedicated to supporting clients by managing their end-to-end HR processes to enhance productivity and growth. We are currently seeking a detail-oriented Channels Support Specialist to join our expanding team in Nigeria. In this role, you will design, develop, and deploy bespoke Point of Sale (POS) solutions, ensure seamless transaction processing, and deliver exceptional second-level technical support.
Key Responsibilities- Design, implement, and certify POS solutions with relevant schemes and PTSAs.
- Provide comprehensive technical and functional support for POS configuration platforms.
- Monitor channel performance to guarantee high availability and uptime of transaction processing platforms.
- Manage and resolve channel-related incidents, service requests, and escalations within strict SLAs.
- Oversee payment platform management, transaction switching, and merchant or agent registrations.
- Implement Super Agents and Banks Host-to-Host integrations, as well as Payattitude on third-party devices.
- Participate actively in User Acceptance Testing (UAT) and the deployment of new POS terminals.
- Liaise with third-party service providers and aggregators for channel service resolution and optimization.
- Document all issues and resolutions while maintaining an updated knowledge base for recurring problems.
- Ensure strict compliance with security standards, operational procedures, and regulatory requirements.
- Education: OND in Computer Science, Information Technology, Engineering, or a related field.
- Experience: 0-2 years of hands-on experience in IT support or digital banking operations.
- Technical Skills: Basic SQL knowledge, ability to analyze system logs, and familiarity with APIs and transaction processing.
- Preferred Skills: Prior experience supporting electronic channels like POS, ATM, or Agency Banking platforms; knowledge of the ITIL framework.
- Soft Skills: Strong problem-solving abilities, excellent communication, ability to thrive under pressure, and a customer-focused attitude.
- Competitive entry-level salary package commensurate with experience.
- Opportunities for professional growth and career advancement in digital banking.
- Dynamic, collaborative, and supportive work environment.
- Comprehensive training on cutting-edge payment and financial technology platforms.