About the Role
Moniepoint is a leading financial technology company digitising Africa’s real economy by building a robust financial ecosystem for businesses. We are currently looking for a results-driven Category Manager based in Port Harcourt to act as the primary trusted advisor for our Moniebook customers post-onboarding, ensuring they achieve maximum value and long-term success.
Key Responsibilities- Own the customer relationship lifecycle, serving as the primary point of contact for assigned Moniebook accounts to drive retention, satisfaction, and growth.
- Monitor customer health signals, identify at-risk accounts, and execute targeted retention strategies to proactively prevent churn.
- Drive ongoing feature adoption and product stickiness by educating customers on underutilised capabilities and sharing best practices.
- Conduct structured Quarterly Business Reviews (QBRs) to showcase ROI, align on business goals, and co-create success plans.
- Identify upsell and cross-sell opportunities in collaboration with Sales to drive expansion revenue and increase customer lifetime value.
- Serve as the internal voice of the customer, gathering feedback and insights to influence product roadmap decisions and service improvements.
- Bachelor’s degree in Business, Technology, Communication, or a related field.
- 3 to 5 years of experience in customer-facing roles such as customer success, account management, or client services, ideally within SaaS or retail technology.
- Strong interpersonal, communication, and conflict-resolution skills with a proven ability to build trust and influence stakeholders.
- Data-driven mindset with the ability to analyse customer usage trends and translate insights into actionable strategies.
- Must reside in Port Harcourt and possess a deep passion for customer advocacy and operational excellence.
- Attractive and competitive salary package with performance incentives.
- Comprehensive health and wellness benefits prioritizing your well-being.
- Dynamic, learning-focused environment with opportunities for continuous professional development.