About the Role
PalmPay is rapidly expanding its digital financial ecosystem to provide millions of customers across Nigeria with reliable, secure, and innovative financial services. We are currently seeking a dynamic and detail-oriented Call Verification Officer fluent in Hausa to join our growing team in Lagos. In this role, you will play a crucial part in maintaining the integrity of our onboarding and loan application processes by conducting precise outbound verification calls and upholding our strict compliance standards.
Key Responsibilities- Conduct high-volume outbound verification calls to customers to confirm information provided during onboarding and loan application processes.
- Perform thorough prequalification checks based on defined risk and compliance criteria.
- Accurately document all call outcomes, customer responses, and verification statuses in the internal database.
- Escalate any discrepancies, inconsistencies, or potential fraud red flags identified during customer interactions to the appropriate department.
- Maintain professionalism, empathy, and adherence to company communication guidelines on every call.
- Minimum of 0 to 1 year of professional experience in customer service, customer relations, call center operations, or verification roles.
- Fluency in spoken Hausa is mandatory; candidates who do not speak Hausa will not be considered.
- Exceptional verbal communication, listening, and interpersonal skills.
- Basic proficiency in Microsoft Office suite and general computer applications.
- Must reside within Ikeja or its immediate environs in Lagos State as this is a strict operational requirement.
- Competitive salary package with regular performance reviews.
- Opportunities for career growth and professional development within a leading fintech company.
- Comprehensive health insurance and other corporate wellness benefits.
- A vibrant, collaborative, and inclusive work environment with top-tier tech professionals.