About the Role
Tribest Corporate Support Ltd is a leading corporate support solutions provider offering comprehensive people outsourcing services. We are currently looking for vibrant, dedicated, and bilingual professionals to join our expanding client support team located in Victoria Island, Lagos. If you possess exceptional communication skills and a passion for customer satisfaction, this is a fantastic opportunity to advance your career with a reputable organization.
Key Responsibilities- Handle inbound and outbound customer calls professionally and efficiently in both Hausa and English.
- Resolve customer inquiries, complaints, and requests promptly while maintaining high satisfaction standards.
- Accurately document customer interactions, queries, and feedback in the CRM system.
- Provide accurate information regarding products, services, and company policies to callers.
- Escalate complex issues to appropriate supervisors or departments as required.
- Meet and exceed individual and team performance targets related to call handling and service quality.
- Full professional fluency in both Hausa and English (written and spoken) is mandatory.
- Minimum of OND, NCE, or Bachelor's degree from a recognized institution.
- Proven experience working in a call centre or customer service environment is a strong advantage.
- Proficiency in computer operations and fast typing skills.
- Exceptional active listening, problem-solving, and interpersonal communication skills.
- Ability to remain calm under pressure and handle difficult customer situations professionally.
- Must reside in Lagos or be willing to work on-site in Victoria Island.
- Competitive salary with performance-based incentives.
- Comprehensive health insurance and wellness benefits.
- Opportunities for professional training, career growth, and mentorship.
- A collaborative, inclusive, and vibrant work environment.