About the Role
Moniepoint Inc. is a leading financial technology company digitising Africa’s real economy by building a comprehensive financial ecosystem for businesses. We are currently looking for a results-driven Business Relationship Manager to join our Commercial & Field Operations team in Ebonyi. In this role, you will play a pivotal part in driving business growth by expanding our merchant footprint, building high-value customer relationships, and introducing innovative financial solutions tailored to local business needs.
Key Responsibilities- Identify, visit, and onboard prospective merchants through field engagement, referrals, and local trade community outreach.
- Educate business owners on Moniepoint’s suite of products, recommending solutions that match their operational and growth goals.
- Achieve and exceed monthly targets for active merchant onboarding, terminal deployment, loan disbursements, and repayments.
- Oversee end-to-end merchant onboarding, ensuring accurate KYC documentation and strict adherence to operational SOPs and regulatory guidelines.
- Build and nurture long-term relationships with merchants to encourage account activity, high transaction volume, and ongoing retention.
- Conduct transparent discussions on pricing, terms, and agreements within established company guidelines to build trusted partnerships.
- Serve as the primary point of contact for customer queries, resolving issues promptly or escalating complex operational needs appropriately.
- Gather local market intelligence and competitor activity, providing actionable feedback to field leadership to help refine growth tactics.
- Maintain accurate pipeline records and submit timely field performance reports using CRM tools.
- Bachelor’s degree, Higher National Diploma (HND), or Ordinary National Diploma (OND) from a recognised tertiary institution.
- 2 to 4 years of hands-on sales experience, preferably within banking, fintech, payment services, or fast-moving commercial environments.
- Proven track record of meeting or exceeding targets in merchant onboarding, field sales, or client acquisition.
- Deep understanding of the local financial services landscape and regional trading dynamics in Ebonyi.
- Strong communication, negotiation, and customer relationship management skills.
- Practical experience with POS terminal deployment, payment acquiring, or business loan products is an added advantage.
- Competitive base salary paired with lucrative performance-based commissions.
- Comprehensive health insurance and pension plans.
- A people-first company culture that prioritizes team well-being, professional growth, and continuous learning.
- Opportunities for career advancement within a fast-growing African fintech pioneer.