About the Role
Law and Visas is a specialist immigration law firm based in Lagos, Nigeria, providing comprehensive visa and immigration services to the UK, US, Australia, Canada, Ireland, and Schengen member countries. We are seeking a highly organised, commercially driven, and results-focused Business Operations Lead to oversee our day-to-day operations and drive business success.
As Business Operations Lead, you will coordinate our team, monitor sales and operational performance, maintain exceptional client service standards, and ensure the business operates efficiently and meets its targets.
Key Responsibilities- Coordinate daily staff activities and ensure timely task completion
- Monitor sales performance, conversion rates, and revenue KPIs
- Lead, supervise, and hold team members accountable for performance
- Ensure clients receive professional, high-quality service and resolve issues promptly
- Oversee operational efficiency, workflow management, and deadline adherence
- Develop and implement procedures to improve productivity and service delivery
- Prepare regular performance reports and identify improvement opportunities
- Support business development initiatives and lead conversion strategies
- Bachelor's Degree or equivalent qualification
- 3–5 years' experience in operations, team leadership, sales coordination, or business administration
- Proven experience supervising and coordinating teams
- Strong understanding of sales targets, KPIs, and performance management
- Excellent organisational, communication, and problem-solving skills
- Proficiency in Microsoft Office and Google Workspace
- Outstanding attention to detail and ability to manage multiple priorities
- Experience in immigration, legal, or professional services preferred