About the Role
Mapemond Limited is looking for a vibrant and professional Client Relationship Officer to join the team at Mapemond Business Academy. In this role, you will serve as the primary point of contact for our students and business owners, ensuring they receive exceptional support while upholding our brand's reputation for excellence.
Key Responsibilities- Manage all customer inquiries through phone calls and emails, ensuring prompt assistance in compliance with company policies.
- Develop and maintain professional relationships with colleagues, stakeholders, and customers to provide exceptional care services.
- Greet customers warmly, ascertain the reason for their visit or call, and handle queries and complaints in a timely manner.
- Act as the company gatekeeper by providing general support to visitors and maintaining an orderly workflow according to priorities.
- Build and implement a strong customer relationship management strategy to guarantee high levels of customer satisfaction and retention.
- Minimum of a Bachelor's degree in Business Administration, Communications, or a related field.
- Proven experience in customer service, client relationship management, or as a front desk officer.
- Exceptional verbal and written communication skills with a warm and professional demeanor.
- Strong problem-solving abilities and a proactive approach to handling customer complaints.
- Proficiency in using CRM software and general office productivity tools.
- Competitive salary package with performance-based incentives.
- Opportunity to work in a dynamic, growth-oriented educational environment.
- Continuous professional development and training opportunities.
- Collaborative and supportive workplace culture.