About the Role
Sun King is the world's leading off-grid solar energy company, providing reliable power to over 82 million customers across more than 40 countries. We are currently looking for a diligent, well-organized professional to join our Risk department as an Area Collections Executive in Sagbama and Yenagoa, Bayelsa. In this field-based role, you will play a crucial part in optimizing our Pay-As-You-Go (PAYG) collection processes, driving repayment rates, and ensuring exceptional customer satisfaction in rural communities.
Key Responsibilities- Assess regional portfolio and repayment trends to design daily, weekly, and monthly strategies that improve collection rates from delinquent customers.
- Conduct mystery market visits to evaluate sales quality, gather field insights, and mitigate risks associated with disabled lamps and delayed repayments.
- Provide regular updates to Sales and Risk Management teams regarding field interventions, results achieved, and valuable customer insights.
- Design, pilot, and operationalize effective collection processes to secure better repayments and enhance customer experience.
- Collaborate with Area Business Managers and Field Sales Executives to execute product repossessions when direct intervention is necessary.
- Identify and report cases of product tampering and fraudulent practices in accordance with established company policies.
- Train Field Sales Agents on handling difficult collections, customer conflict resolution, and repossession procedures.
- Recruit cash collection centers and establish critical collection hubs within the assigned territory.
- Bachelor's Degree or Higher Diploma in Finance, Community Development, Communication, Credit Risk Management, or related fields.
- At least 1 year of professional experience in field-based credit collections, debt recovery, or rural customer settlements.
- Prior working experience within the microfinance, fintech, or banking sector is highly desirable.
- Exceptional communication, interpersonal, and issue-resolution skills.
- Demonstrated ability to work seamlessly with multiple sales and cross-functional teams.
- Deep familiarity and working knowledge of the Bayelsa territory will be a distinct advantage.
- Competitive salary with performance-based incentives.
- Opportunities for professional growth and career advancement within a global renewable energy leader.
- A dynamic, mission-driven work environment dedicated to impacting millions of lives positively.