About the Role
Rosabon Financial Services, a proud member of The Concept Group, is seeking a skilled and reliable Application Support Officer to join our Transformation Department. In this role, you will be responsible for operating, maintaining, and supporting the Group’s proprietary platforms, ensuring seamless day-to-day operations, high system availability, and effective business continuity.
Key Responsibilities- Administer and monitor proprietary platforms, including configuration and performance checks.
- Manage user accounts and access rights in line with least-privilege principles.
- Provide first-line application support, troubleshoot incidents, and escalate issues when required.
- Monitor backups, maintain recovery procedures, and conduct periodic restore tests.
- Support system changes, patches, updates, and production releases under proper change control.
- Maintain platform documentation, access records, and credential vault entries.
- Monitor and report on platform performance, availability, and compliance indicators.
- Liaise with IT, Engineering, and platform owners to resolve cross-functional issues.
- Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related discipline.
- Minimum of 2 years of hands-on experience in application support, software development, or systems administration.
- At least 1 year of experience supporting live business applications in a production environment.
- Experience in financial services or a regulated environment is a strong advantage.
- Relevant certifications in cloud platforms, databases, cybersecurity, or IT service management (e.g., ITIL) are an added advantage.
- Competitive salary and performance-based incentives.
- Comprehensive health insurance coverage.
- Opportunities for professional development and continuous learning.
- Collaborative and innovative work culture centered on growth and excellence.