About the Role
Zest is a fast-growing, venture-backed digital therapeutics company dedicated to advancing equality of opportunities in healthcare. We are currently harnessing cutting-edge scientific research to build a transformative online care model focused on the prevention, monitoring, and reversal of chronic conditions like Diabetes Mellitus. Looking forward, we aim to leverage advanced analytics and personal health information to deliver proactive preventive care for everyone. We are looking for a dedicated Application Support & Implementation Officer to join our dynamic team in Nigeria and play a crucial role in ensuring our healthcare platforms run smoothly and successfully onboard new clients and patients.
Key Responsibilities- Provide tier-1 and tier-2 technical support to internal users and external clients regarding software applications and digital therapeutics platforms.
- Manage end-to-end software implementation projects, ensuring seamless onboarding, configuration, and integration for healthcare partners.
- Troubleshoot, diagnose, and resolve complex application issues, escalating bugs to the engineering team when necessary and tracking them to resolution.
- Conduct user training sessions and create comprehensive documentation, user guides, and FAQs for clients and internal staff.
- Collaborate closely with product, engineering, and customer success teams to relay user feedback and improve system functionality.
- Monitor system performance, perform routine checks, and maintain high standards of application uptime and data security.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- Minimum of 2-4 years of proven experience in application support, software implementation, or customer-facing technical roles.
- Strong understanding of software troubleshooting methodologies, APIs, and database queries (SQL).
- Exceptional problem-solving abilities with a keen eye for detail and a customer-first mindset.
- Outstanding verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.
- Prior experience in the healthtech, telemedicine, or digital health sector in Nigeria is a strong advantage.
- Competitive salary package with regular performance reviews and career growth opportunities.
- Comprehensive health insurance coverage for you and your dependents.
- Flexible hybrid work arrangement supporting a healthy work-life balance.
- Opportunities to work with top-tier talent in an innovative and mission-driven healthtech environment.
- Continuous learning support, including training allowances and professional development resources.