About the Role
Efezi Southsea Nigeria Limited, a premier hospitality consulting company in Lagos, is looking for a dedicated and professional Apartment Receptionist to join our dynamic team. In this role, you will serve as the primary point of contact for our guests, ensuring seamless operations from arrival to departure while upholding our high standards of hospitality and customer service.
Key Responsibilities- Welcome guests, visitors, and prospective customers warmly and professionally while maintaining excellent customer relations.
- Handle guest check-ins, check-outs, apartment reservations, and inquiries efficiently to prevent double bookings.
- Manage incoming telephone calls, direct communications appropriately, and provide accurate details regarding rates, facilities, and house rules.
- Liaise closely with housekeeping, maintenance, and security teams to guarantee apartment readiness and prompt service delivery.
- Address guest complaints professionally, resolve minor issues, and escalate significant concerns to management.
- Maintain accurate daily records of guest payments, transactions, occupancy, and prepare routine reports.
- Ensure the reception area remains clean, organized, presentable, and strictly maintain guest confidentiality.
- Minimum of an OND or equivalent academic qualification in a relevant discipline.
- Previous working experience in reception, front office, customer service, or hospitality is a distinct advantage.
- Exceptional interpersonal, communication, and problem-solving skills.
- Proficiency in basic computer applications and familiarity with booking or property management systems.
- Ability to multitask, work effectively under pressure, and pay meticulous attention to detail.
- Impeccable personal presentation, punctuality, honesty, and a positive customer-first attitude.
- Competitive salary package commensurate with experience.
- Opportunities for professional growth and training within the hospitality industry.
- A supportive, dynamic, and engaging work environment in Lagos, Nigeria.