About the Role
PalmPay is building an innovative ecosystem to provide millions of customers with exceptional choice and value in digital and financial services. We are currently seeking an experienced Anti-Fraud Manager to lead the end-to-end anti-fraud operations for our rapidly growing mobile device installment business in Nigeria. In this critical role, you will build and direct a multi-functional team covering phone investigations, field verification, intelligence monitoring, and quality assurance to secure our financial ecosystem.
Key Responsibilities- Build, lead, and develop a high-performing local anti-fraud team across multiple functional areas, overseeing recruitment, training, and daily operations.
- Oversee full investigation workflows for suspected fraud cases, ensuring tiered cases are handled per standard operating procedures with appropriate urgency.
- Establish and enforce a channel violation penalty framework, driving remediation and risk mitigation for high-risk agents and dealers.
- Guide intelligence monitoring teams in analyzing application data, social media sentiment, and emerging fraud patterns like NIN forgery and face-swap attacks.
- Collaborate closely with sales, collections, and credit review teams while submitting comprehensive weekly operations reports to global headquarters.
- Nigerian national or holder of a valid work permit with a Bachelor's degree in Finance, Economics, Law, Criminal Investigation, or related fields.
- Minimum of 5 years of experience in anti-fraud, risk management, compliance, or internal audit within financial services or telecommunications.
- Proven leadership experience managing teams of 10 or more members, with strong familiarity with the business environment in Northern Nigeria.
- Proficiency in English with excellent report-writing skills and foundational data analysis capabilities using Excel.
- Willingness to be based in Lagos with occasional domestic travel to Kano, Abuja, and other key locations.
- Competitive salary package commensurate with industry standards and your level of experience.
- Opportunities for professional growth and global collaboration within a fast-paced fintech environment.
- Comprehensive health insurance and other corporate welfare benefits.