About the Role
MTN Nigeria is part of the MTN Group, Africa's leading cellular telecommunications company, providing extensive voice and data services across the nation. We are looking for a dynamic and analytical professional to join our Marketing division as an Analyst - Loyalty Management. In this role, you will play a crucial part in designing and executing loyalty programs that enhance customer retention, increase lifetime value, and strengthen our position as a market leader in the Nigerian telecommunications sector.
Key Responsibilities- Support the Loyalty Manager in identifying and activating relevant business adjacencies that strengthen customer retention and sustained spend within the loyalty base.
- Collaborate with cross-functional teams to identify, track, and migrate eligible customers into relevant loyalty propositions.
- Coordinate the operational execution of approved loyalty reward schemes by monitoring reward disbursement, tracking fulfilment, resolving routine exceptions, and escalating material issues.
- Extract, validate, transform, and analyze loyalty data to generate accurate reports and actionable programme insights.
- Prepare briefs, reports, presentations, and supporting documentation for planned loyalty management activities.
- Ensure timely and accurate completion of all loyalty management reporting requirements.
- Coordinate contract documentation, purchase orders, supplier payments, procurement logistics, and document management activities in accordance with established processes and controls.
- First degree in any related discipline.
- Fluent in English with exceptional written and verbal communication skills.
- 3 to 7 years of total experience, including a minimum of 3 years of specialized experience working collaboratively within a medium or large organization.
- Prior work experience in customer analytics, loyalty programme reporting, market research, or business insights will be an added advantage.
- Competitive salary and performance-based incentives.
- Comprehensive health insurance and wellness programs.
- Opportunities for professional development and career advancement within the MTN Group.
- Dynamic, fast-paced, and collaborative work environment.