About the Role
The U.S. Consulate General in Lagos, Nigeria is seeking an eligible and qualified applicant for the American Citizen Services (ACS) Assistant position within the Consular Section. This rewarding diplomatic role offers the opportunity to support U.S. citizens living, working, or traveling abroad through essential consular operations, crisis response, and administrative management.
Key Responsibilities- Provide comprehensive passport, citizenship, and special consular services to U.S. citizens within the consular district.
- Serve as a primary point of contact for U.S. citizens, addressing inquiries and communicating directly with applicants and individuals in distress.
- Maintain and build a reliable network of public and private sector contacts to assist U.S. citizens when needed.
- Assist in the preparation of emergency messaging, public announcements, and consular website updates.
- Collaborate with the ACS Chief, consular officers, and embassy staff on crisis preparedness, mitigation, and response efforts.
- Perform general administrative duties and provide flexible support to other consular section units as required.
Applicants must meet either Option 1 or Option 2 to qualify for this position:
Option 1:
- Experience: Minimum of two (2) years of professional administrative work, case management, or customer service experience.
- Education: Successful completion of at least two years of college or university studies.
Option 2:
- Experience: Minimum of four (4) years of professional administrative work, case management, or customer service experience.
- Education: Completion of secondary school education.
- Competitive compensation package aligned with diplomatic mission standards.
- Opportunities for professional growth and international work experience.
- Comprehensive medical and health benefits.
- Dynamic, multicultural, and secure working environment.