About the Role
Unified Payment Services Limited (UP®) is Nigeria's premier payments and financial technology company, founded in 1997 by a consortium of leading Nigerian banks. Operating as a shared infrastructure for the banking community, we drive innovative e-payment solutions across Africa. We are currently looking for a dynamic and detail-oriented Agency Processing Specialist to join our growing operations team in Lagos, Nigeria. In this role, you will play a critical part in supporting the efficient processing, monitoring, and operational management of transactions across our agency banking platforms.
Key Responsibilities- Monitor and manage agency banking transaction processing across relevant platforms to ensure accuracy and adherence to service level agreements.
- Track transaction flows, system interfaces, exceptions, reversals, and failed transactions, ensuring prompt investigation and resolution.
- Perform daily transaction reconciliation, supporting settlement processes and resolving discrepancies between systems, banks, and agents.
- Provide comprehensive operational support for agency banking platforms, including agent onboarding, configuration, and parameter updates.
- Investigate and resolve transaction disputes and customer complaints in collaboration with internal and external stakeholders.
- Generate detailed operational, transaction, and performance reports to drive strategic business decisions.
- Ensure strict adherence to operational procedures, service level agreements, risk guidelines, and regulatory frameworks.
- Identify opportunities for process improvement, automation, and enhanced operational efficiency within agency banking services.
- Bachelor's degree in Business Administration, Finance, Accounting, Economics, Computer Science, Information Technology, or a related discipline.
- 5 to 8 years of relevant experience in agency banking, transaction processing, payments operations, digital banking, or fintech.
- Strong analytical, problem-solving, and reconciliation skills with high attention to detail.
- Excellent communication and stakeholder management abilities.
- Proactive mindset with the ability to thrive in a fast-paced financial technology environment.
- Competitive salary and performance-based incentives.
- Comprehensive health insurance coverage.
- Opportunities for professional growth and career advancement in a leading fintech institution.
- A collaborative, innovative, and dynamic work environment.