About the Role
MeWe Electronics, a foremost Nigerian brand of electronic and household appliances, is seeking a dynamic and experienced After-Sales Service Center Supervisor. In this role, you will oversee the daily operations of our service center, ensuring exceptional customer experiences throughout the after-sales journey. We pride ourselves on a strong company culture, a commitment to diversity, and making a positive impact in Nigerian society. If you have a passion for operational excellence and customer satisfaction, we invite you to lead our dedicated service team.
Key Responsibilities- Manage the day-to-day operations of the service center to ensure maximum efficiency.
- Supervise repair technicians, front desk officers, and customer service representatives.
- Ensure excellent customer service standards are maintained throughout the repair process.
- Monitor repair turnaround times (TAT) and customer satisfaction metrics.
- Coordinate repair scheduling, workload allocation, and timely warranty claim processing.
- Resolve escalated customer complaints professionally and promptly.
- Maintain accurate service records and monitor performance using established KPIs.
- Train, mentor, and evaluate service center staff to foster continuous improvement.
- Collaborate closely with Technical, Inventory, Sales, and Customer Service teams.
- Bachelor's Degree or HND in Business Administration, Engineering, Customer Service Management, or a related discipline.
- Minimum of 5 years of proven experience in after-sales operations within the 3C's (Computer, Communication & Consumer Electronics) or Home Appliance industry.
- Demonstrated experience supervising service center operations and managing technical teams.
- Strong leadership, communication, and customer relationship management skills.
- Proficiency in using CRM software or enterprise service management systems.
- Excellent organizational, problem-solving, and decision-making abilities.
- Competitive salary with performance-based incentives.
- Comprehensive health insurance and medical benefits.
- Opportunities for professional growth and career advancement.
- A collaborative, inclusive, and dynamic work environment.