About the Role
Biggie's Work Space Limited is a dynamic, community-focused coworking and business-support company located in Ikorodu, Lagos State. We empower freelancers, remote workers, entrepreneurs, and startups by providing flexible workspaces, private offices, meeting facilities, and tailored business solutions. We are currently looking for a talented and driven Admin and Operations Manager to lead our daily administrative and operational activities, ensure exceptional service delivery, and support sustainable business growth.
Key Responsibilities- Oversee day-to-day operations of the coworking space, ensuring a clean, secure, and professional environment.
- Coordinate bookings and manage memberships for hot desks, private offices, meeting rooms, and virtual-office services.
- Supervise front-desk, customer-service, and maintenance personnel, including staff scheduling and performance monitoring.
- Manage vendor relationships, facility maintenance for utilities, and general inventory of office supplies.
- Maintain accurate records of income, expenses, bookings, and customer accounts while monitoring operational costs.
- Handle client inquiries, resolve escalated complaints professionally, and actively support customer retention initiatives.
- Prepare comprehensive daily, weekly, and monthly operational reports for management.
- HND or Bachelor's Degree in Business Administration, Operations Management, Hospitality, or a related field.
- Minimum of 3 years of relevant experience in operations, administration, facility management, or coworking environments.
- Proven track record of supervising staff and coordinating daily business activities.
- Strong problem-solving, communication, and organizational skills with high attention to detail.
- Proficiency in Microsoft Office, Google Workspace, and basic financial record-keeping.
- Proximity to Ikorodu or within a comfortable daily commuting distance is strongly preferred.
- Competitive remuneration package with performance-based incentives.
- Opportunities for professional development and career progression.
- A collaborative, entrepreneurial working environment interacting with diverse startups and professionals.