About the Role
Resource Intermediaries Limited (RIL), a premier outsourcing and human resource management firm in Nigeria, is seeking a diligent and customer-focused Account Support Officer to join our dynamic team. In this role, you will play a vital part in easing business burdens for our clients by providing seamless administrative support, managing financial records, and ensuring exceptional service delivery within the banking and financial operations sector. If you possess a keen eye for detail, strong communication skills, and a passion for customer satisfaction, we invite you to apply for this exciting career opportunity in Lagos.
Key Responsibilities- Handle customer queries regarding accounts, process payments, and resolve complaints efficiently and professionally.
- Perform account maintenance and administration tasks, including opening and closing accounts, updating customer information, and managing documentation.
- Assist with daily transaction processing such as deposits, withdrawals, and tracking to ensure absolute accuracy.
- Ensure all banking activities and transactions strictly comply with internal policies, procedures, and regulatory requirements.
- Provide comprehensive internal support by assisting the wider team with administrative duties, preparing, and reviewing account reports.
- Minimum of an OND in Accounting, Finance, Economics, Business Administration, or a related discipline.
- 1 to 2 years of proven experience in banking operations, commercial or business banking support, and client onboarding.
- High accuracy and attention to detail in recording financial data and reviewing documents.
- Excellent verbal and written communication skills for effective client interaction.
- Demonstrated competence in using banking software, computer systems, and digital banking platforms.
- Strong problem-solving abilities to resolve issues related to customer accounts and transactions promptly.
- Proximity to Alaba and surrounding areas in Lagos is a mandatory requirement.
- Competitive entry-level salary package commensurate with industry standards.
- Opportunities for professional growth and career advancement within a leading HR outsourcing firm.
- Comprehensive training programs to enhance banking operations and customer service expertise.
- A collaborative, vibrant, and supportive work environment driven by state-of-the-art technology.