About the Role
Cobranet Limited, a leading internet service provider in Nigeria established in 2003, is looking for a dynamic and results-driven Account Management Supervisor to join our growing team. In this role, you will play a crucial part in maintaining our reputation for quality by managing a portfolio of key client accounts, driving retention, and identifying opportunities for upselling and cross-selling our state-of-the-art telecommunications solutions. You will act as the vital bridge between our valued subscribers and internal cross-functional teams to guarantee seamless service delivery and high customer satisfaction across the Nigerian market.
Key Responsibilities- Serve as the primary point of contact and build enduring, trusted relationships with key corporate and individual clients.
- Ensure the timely and successful delivery of customized internet solutions according to customer needs and strategic objectives.
- Drive client retention and execute targeted win-back strategies to minimize churn and maximize customer lifetime value.
- Identify and execute cross-selling and upselling opportunities to increase company revenues.
- Conduct daily proactive routine calls and customer satisfaction surveys to gauge service quality and resolve potential issues early.
- Liaise effectively between customers and internal technical teams to resolve escalated challenges promptly.
- Clearly communicate the progress of monthly and quarterly initiatives to both internal and external stakeholders.
- Possession of a Bachelor Degree in Business Administration, Marketing, Sales, or a related field.
- Proven professional experience working as an Account Manager, Key Account Manager, or in a supervisory sales role within the tech or telecommunications industry.
- Solid hands-on experience utilizing CRM software such as Salesforce, Zoho CRM, or HubSpot, alongside advanced MS Office proficiency.
- Demonstrated success in delivering client-focused solutions and managing difficult conversations with professionalism.
- Exceptional listening, negotiation, presentation, and multitasking abilities.
- Strong verbal and written communication skills with high attention to detail and accuracy.
- Competitive salary package commensurate with industry standards.
- Opportunities for professional growth and career advancement within a leading ISP.
- Dynamic, collaborative, and innovative work environment.