About the Role
Cobranet Limited is a premier Internet Service Provider in Nigeria, dedicated to delivering reliable, state-of-the-art internet solutions since 2003. We are currently looking for a results-driven Account Management Officer to join our dynamic team in Lagos. In this role, you will act as the primary liaison between our valued clients and internal teams, ensuring the seamless delivery of our cutting-edge telecommunications services while driving account growth, customer retention, and overall satisfaction.
Key Responsibilities- Serve as the primary point of contact and build strong, long-lasting relationships with a dedicated portfolio of corporate and residential clients.
- Ensure the timely and successful delivery of internet solutions tailored to specific customer needs and objectives.
- Drive cross-selling and upselling initiatives to increase revenue and expand our footprint within existing accounts.
- Conduct daily proactive routine calls for customer satisfaction surveys, actively working on client retention and win-back strategies.
- Liaise effectively between customers and cross-functional internal teams to resolve escalated issues and challenging client requests promptly.
- Clearly communicate the progress of monthly and quarterly initiatives to both internal and external stakeholders.
- Identify new business opportunities within existing client accounts and recommend service improvements.
- Bachelor's degree in Business Administration, Marketing, Sales, or a relevant field.
- Proven work experience as an Account Manager, Key Account Manager, Sales Representative, or in a similar client-facing role within the tech or telecommunications industry.
- Solid experience working with CRM software such as Salesforce, Zoho CRM, or HubSpot, alongside strong proficiency in MS Office (particularly MS Excel).
- Demonstrated experience in delivering client-focused solutions and meeting retention targets.
- Exceptional listening, negotiation, presentation, and conflict-resolution abilities.
- Strong verbal and written communication skills with high attention to detail and accuracy.
- Competitive salary with performance-based incentives.
- Comprehensive health insurance coverage.
- Opportunities for professional growth and career advancement within a leading ISP.
- A collaborative, fast-paced, and professional work environment.