About the Role
Cobranet Limited, a premier internet service provider in Nigeria established in 2003, is looking for a dynamic and results-driven Account Management Officer to join our growing team. In this role, you will serve as the primary liaison between our valued clients and internal cross-functional teams, ensuring the seamless delivery of cutting-edge internet solutions and maintaining our high standards of quality and performance.
Key Responsibilities- Act as the primary point of contact and build long-lasting, trusted relationships with a dedicated portfolio of customers.
- Ensure the timely and successful delivery of customized internet solutions according to client needs and objectives.
- Drive revenue growth by proactively identifying opportunities for cross-selling and upselling within existing accounts.
- Liaise effectively between customers and internal technical teams to resolve issues and manage expectations.
- Conduct daily proactive routine calls for customer satisfaction surveys, focusing rigorously on client retention and win-back strategies.
- Clearly communicate the progress of monthly and quarterly initiatives to both internal and external stakeholders.
- Handle challenging client requests and manage escalations with professionalism and a high level of accuracy.
- Bachelor's degree in Business Administration, Sales, Marketing, or a relevant field.
- Proven work experience as an Account Manager, Key Account Manager, or in a similar sales and client-facing role.
- Solid proficiency in utilizing CRM software such as Salesforce, Zoho CRM, or HubSpot, alongside advanced MS Office skills.
- Demonstrated experience in delivering client-focused solutions and managing complex customer requirements.
- Exceptional listening, negotiation, presentation, and verbal and written communication skills.
- Strong ability to prioritize, multitask, pay close attention to detail, and handle difficult conversations constructively.
- Competitive salary package with performance-based incentives.
- Comprehensive health insurance and medical benefits.
- Opportunities for professional growth and continuous career development in the telecommunications industry.
- A collaborative, dynamic, and innovative work environment utilizing state-of-the-art technology.