About the Role
Stanbic IBTC Bank is looking for a dynamic, Mandarin-speaking Virtual Banker to join our Africa China Banking team in Nigeria. In this role, you will play a crucial part in delivering exceptional service, resolving complex client queries, and ensuring a positive brand experience while mitigating reputational risk and reducing customer attrition.
Key Responsibilities- Effectively resolve intricate customer complaints and complex queries in a timely manner.
- Ensure a consistent and positive brand experience specifically tailored for Africa China Banking clients.
- Strictly adhere to established complaint management and dispute resolution frameworks.
- Minimize reputational risk and customer attrition through proactive engagement.
- Collaborate with internal teams to streamline service delivery and support operations.
- B.Sc degree in Social Sciences or a related field.
- Possession of a Master's degree or relevant professional certifications is an added advantage.
- Fluent in both English and Mandarin.
- 1 to 3 years of professional experience in Operations, Channel management, Call Centre, Helpdesk Support, or Project Implementation.
- Prior experience in telecommunications support or banking operations.
- Strong computer literacy, including proficiency in Microsoft Word, Excel, and PowerPoint.
- Competitive salary and performance-based incentives.
- Comprehensive health insurance and wellness programs.
- Opportunities for professional growth and career advancement within a leading financial institution.
- A collaborative and inclusive work culture that values diversity.