About the Role
Telamo Properties is a technology-driven real estate company transforming how people access housing. We simplify the process of finding, managing, and paying for quality residential homes, making renting more flexible, transparent, and convenient for modern residents. We are currently seeking a dedicated User Operations Coordinator to join our dynamic team and help us elevate our customer satisfaction and operational excellence across our properties.
Key Responsibilities- Oversee user support and maintenance requests, ensuring a seamless experience across our digital platform and physical properties.
- Act as the primary point of contact for resident inquiries, resolving issues promptly and professionally.
- Coordinate with internal maintenance teams and external vendors to schedule, track, and complete property repairs efficiently.
- Monitor platform interactions and property operations to identify recurring issues and recommend process improvements.
- Maintain accurate records of all support tickets, maintenance logs, and user communications in company databases.
- Collaborate with product and operations teams to share user feedback and enhance overall service delivery.
- Minimum of 2 years of professional experience in support operations, maintenance coordination, quality assurance, or a related role.
- Strong problem-solving abilities and a customer-first mindset with excellent communication skills.
- Proficiency in using digital support tools, CRM software, and property management systems.
- Ability to multitask in a fast-paced, technology-driven environment with high attention to detail.
- Prior experience in the real estate, proptech, or hospitality industry in Nigeria is a strong advantage.
- Competitive salary with performance-based incentives.
- Comprehensive health insurance coverage.
- Opportunities for rapid career growth in a fast-growing proptech company.
- A collaborative, innovative, and dynamic work environment.