About the Role
TeamAce Limited is seeking a dedicated and customer-focused Ticketing Officer to join our dynamic travel operations team. In this role, you will play a crucial part in delivering seamless travel experiences for our clients by ensuring accurate flight reservations, timely ticket issuance, and expert management of all travel-related requests. If you thrive in a fast-paced environment and possess a passion for the travel and tourism industry, we want to hear from you.
Key Responsibilities- Manage flight reservations, ticket issuance, rebooking, cancellations, refunds, and other ticketing requests accurately and efficiently.
- Provide customers with comprehensive information on flight schedules, competitive fares, diverse travel options, baggage requirements, and applicable airline policies.
- Handle customer inquiries professionally and resolve ticketing-related issues promptly while maintaining a consistently high standard of customer service.
- Maintain accurate booking and transaction records in compliance with company standards.
- Coordinate seamlessly with airlines and other travel partners to ensure flawless service delivery and client satisfaction.
- Possess a Bachelor's Degree or HND in Tourism, Hospitality Management, Business Administration, or a related field.
- Demonstrate 1 to 2 years of relevant professional experience in ticketing, reservations, or travel operations within the Travel and Tourism industry.
- Proficiency in Global Distribution Systems (GDS) such as Amadeus or similar industry-standard reservation software is a strong added advantage.
- Possess a strong, up-to-date understanding of airline reservations, ticketing procedures, complex fare rules, rebooking, and cancellations.
- Exhibit exceptional communication, problem-solving, and interpersonal skills with a proven track record of excellent customer service.
- Competitive salary package commensurate with experience and industry standards.
- Opportunities for professional growth and continuous career development within a supportive work environment.
- Health insurance coverage and other corporate wellness benefits.
- A collaborative, vibrant, and engaging office culture that values employee contribution.