About the Role
Aspom Travel Agency, a leading travel and tours company incorporated in 2012, is looking for a dedicated and experienced Ticketing Officer to join our growing team. In this role, you will play a vital part in delivering seamless travel experiences by handling flight reservations, ticketing, and itinerary planning for our esteemed individual and corporate clients.
Key Responsibilities- Handle flight reservations and ticket bookings for domestic and international destinations.
- Search and compare available flight options, schedules, fares, and airline policies.
- Issue, reissue, revalidate, and cancel flight tickets accurately.
- Process ticket changes, refunds, voids, and itinerary adjustments in line with airline policies.
- Provide clients with accurate information on fares, baggage allowance, travel requirements, and ticket conditions.
- Confirm passenger details and ensure accuracy before ticket issuance.
- Follow up on pending reservations, payments, confirmations, and ticketing deadlines.
- Monitor airline schedule changes, cancellations, delays, and other updates and communicate them to affected clients.
- Maintain proper records of bookings, tickets, payments, refunds, and client transactions.
- Prepare ticketing and sales reports as required by management.
- B.Sc., HND, or OND in Travel and Tourism, Hospitality, Business Administration, or a related field.
- 1 to 3 years of proven experience in airline ticketing or travel operations.
- Proficiency in airline reservation and ticketing systems such as Amadeus, Sabre, or Galileo.
- In-depth knowledge of airline fares, ticketing rules, baggage policies, and travel procedures.
- Strong attention to detail and numerical accuracy.
- Excellent communication, interpersonal, and customer service skills.
- Ability to work under pressure, multitask, and meet strict deadlines.
- Competitive salary package based on experience.
- Opportunities for professional growth and career advancement.
- A collaborative, vibrant, and supportive work environment.