About the Role
JusticeSure is an AI-powered legal technology platform dedicated to transforming access to justice across Africa and beyond. By leveraging cutting-edge technology, JusticeSure simplifies legal support, from resolving land disputes to providing rights education, making justice accessible and actionable for everyone. We are currently looking for a talented Technical Support Staff to join our growing team in Nigeria and deliver seamless technical assistance to our users.
Key Responsibilities- Provide first-line technical support and troubleshooting for users interacting with our WhatsApp, mobile app, and web platforms.
- Diagnose and resolve technical issues related to AI-driven legal diagnostics and auto-generated legal document features.
- Document, track, and escalate unresolved technical tickets to the appropriate engineering teams.
- Maintain a comprehensive knowledge base of common technical issues, FAQs, and troubleshooting steps for users and partners.
- Collaborate closely with product and engineering teams to report user feedback and improve platform usability.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 1-3 years of proven experience in a technical support or customer success role within a tech environment.
- Strong understanding of web and mobile applications, APIs, and messaging integrations like WhatsApp.
- Exceptional problem-solving abilities and a passion for delivering outstanding customer service.
- Excellent written and verbal communication skills in English, with strong interpersonal abilities.
- Competitive salary and performance-based bonuses.
- Opportunity to work with a pioneering AI legal tech startup transforming access to justice in Africa.
- Flexible working environment with remote work options.
- Continuous professional development and career growth opportunities.