About the Role
Moniepoint Inc. is a leading financial technology company digitizing Africa's real economy by building a comprehensive financial ecosystem for businesses. We are currently looking for a dynamic and results-driven Regional Team Lead to join our offline customer support division. In this critical role, you will build strong customer relationships, optimize service delivery to ensure high ROI, and lead a dedicated team of support professionals across offline channels.
Key ResponsibilitiesAs our Regional Team Lead, you will play a major role in shaping our regional support strategy and team capabilities.
- Directly oversee Offline Customer Support Officers and State Team Leads, managing daily workflows, accountability, and resource allocation.
- Drive performance management through metric monitoring, regular calibrations, and structured mentoring sessions.
- Build and maintain strategic relationships with key accounts, transitioning from reactive support to proactive success strategies.
- Analyze team KPIs to prepare comprehensive performance insights and collaborate cross-functionally with Regional Managers.
- Conduct regional visitations across the North East to audit support quality and understand local customer challenges.
To be successful in this role, you must meet the following criteria:
- Minimum of 5 years of relevant customer service or support experience with proven leadership growth.
- Bachelor's degree in any relevant field and completion of the mandatory NYSC program.
- Advanced proficiency in CRM tools, ticketing systems, and high-volume interaction management.
- Strong analytical skills with the ability to interpret data and translate it into actionable reports.
- Must currently reside in Gombe and be willing to travel across Adamawa, Bauchi, Borno, Taraba, and Yobe states.
At Moniepoint, we value our people and offer a rewarding work environment.
- Competitive salary and performance-based incentives.
- Opportunities for professional growth and leadership development in a fast-growing fintech company.
- Collaborative, innovative, and inclusive work culture that values empathy and impact.