About the Role
Gusto-Resto, a premier modern restaurant seamlessly blending exquisite Asian and Mediterranean culinary traditions, is seeking a dynamic and dedicated Restaurant Supervisor to join our vibrant team in Nigeria. In this pivotal role, you will be the driving force behind our Front-of-House operations, ensuring that every guest receives world-class service in our upscale dining environment. We pride ourselves on culinary excellence and memorable dining moments, and we need a hands-on leader who can maintain our high standards while fostering a positive, high-performing team culture.
Key Responsibilities- Supervise all Front-of-House daily operations, ensuring seamless service delivery from greeting to farewell.
- Manage staff scheduling, shift allocations, and attendance to ensure optimal floor coverage during peak hours.
- Train, mentor, and motivate service staff to uphold upscale hospitality standards and product knowledge.
- Monitor and enforce strict food safety, hygiene, quality, and compliance regulations across the dining area.
- Handle customer inquiries, feedback, and complaints promptly and professionally to ensure complete guest satisfaction.
- Collaborate with kitchen management to ensure efficient communication and timing between the front and back of house.
- Utilize POS systems and office software for daily reporting, inventory tracking, and administrative tasks.
- Minimum of 3 to 5 years of proven supervisory experience in upscale restaurants, cafes, or hotel hospitality environments.
- In-depth knowledge of Front-of-House operations, guest relations, and fine dining etiquette.
- Strong proficiency in operating modern POS systems and Microsoft Office suite.
- Exceptional leadership, communication, conflict resolution, and problem-solving abilities.
- Physical stamina to work long shifts and remain on your feet walking or standing for extended periods.
- Extensive knowledge of health, safety, and hygiene compliance in the food and beverage industry.
- Competitive salary package with performance-based incentives.
- Comprehensive health insurance coverage.
- Staff meals prepared by our world-class culinary team during shifts.
- Exciting opportunities for career growth within an expanding hospitality brand.
- A vibrant, supportive, and modern work environment.