About the Role
Raheti Foods is a premier eatery committed to providing excellent meals and an exceptional dining experience. We are currently looking for a dynamic and results-driven Supervisor to join our growing team in Nigeria. In this role, you will play a crucial part in maintaining our high standards of service, managing floor operations, and supporting our front-of-house staff to ensure seamless daily activities across shifts.
Key Responsibilities- Supervise floor staff, front-of-house team members, and daily branch activities to ensure smooth service delivery.
- Ensure strict adherence to company operational policies, customer service standards, and punctuality guidelines.
- Resolve customer inquiries, complaints, and operational bottlenecks promptly and professionally during shifts.
- Monitor staff performance and provide constructive feedback to maintain high service standards.
- Prepare comprehensive daily shift reports and submit performance summaries to upper management.
- Proven supervisory or team-leading experience within the hospitality, restaurant, or food and beverage industry.
- Strong interpersonal, communication, and conflict resolution skills with a customer-first mindset.
- High level of accountability, reliability, and attention to detail.
- Ability to multitask in a fast-paced environment and make sound decisions under pressure.
- Good working knowledge of restaurant operations and inventory management.
- Competitive salary package with performance incentives.
- Opportunities for career growth and professional development within the hospitality sector.
- Staff meals and a vibrant, supportive work environment.