About the Role
SS3 Boutique Hotel, a premier hospitality destination located in the heart of Port Harcourt, is seeking a dedicated and dynamic Supervisor to join our growing team. We pride ourselves on delivering top-notch customer care, uncompromised security, and a comforting home-away-from-home experience for both business and leisure travelers. If you have a passion for hospitality and leadership, we invite you to advance your career with us.
Key Responsibilities- Supervise daily hotel operations across various departments to ensure efficiency and high standards of service.
- Monitor staff performance, provide ongoing training, and foster a positive, collaborative work environment.
- Address and resolve guest inquiries, feedback, and complaints promptly and professionally.
- Ensure adherence to company policies, safety regulations, and sanitation standards throughout the facility.
- Coordinate shifts, manage staff schedules, and prepare regular operational reports for management.
- Maintain a professional presence and assist the front desk or customer service teams during peak hours.
- Possession of a relevant academic qualification in Hospitality Management, Business Administration, or a related field.
- Minimum of 3 years of relevant supervisory experience within the hospitality or hotel industry.
- Demonstrated strong communication, interpersonal, and customer service skills.
- Impeccable professional appearance, positive attitude, and strong leadership capabilities.
- Proven ability to thrive and make sound decisions in a fast-paced, high-pressure environment.
- Must reside in Port Harcourt or be willing to resume work locally.
- Competitive salary package commensurate with experience.
- Opportunities for professional growth and career advancement within the hospitality sector.
- Dynamic and supportive work environment focused on employee well-being.